Your Feedback and Suggestions


Positive Comments and Compliments?

We make every effort to give the best service possible to everyone who attends our Practice.

We would appreciate your positive feedback and comments in support of your positive experiences within our practices by clicking here


Concerns about your experience?

We are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint via telephone please call the surgery on the telephone number provided and request the practice manager who will deal with your concerns appropriately. Alternatively, please click here to pursue your complaint electronically. Further written information is available regarding the complaints procedure either from reception or by clicking here.


In addition to this Healthwatch Sefton is now able to offer an Independent Complaints Advocacy Service for anyone wanting to make a complaint about the care and/or treatment they have received from the NHS as a whole. Please click here for a link through to this service.

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Contact Us

The Village Surgery
The Village Surgery
12 Elbow Lane
L37 4AW
Tel: 01704 878661 - 01704 879430
Fax: 01704 385052